Assistant Front Office Manager

in

Permanent

Kerry

Posted 27 May, 2022

We are currently recruiting for an passionate Assistant Front Office Manager in Kerry who will work within our Front Office Department. As Assistant Front Office Manager you will be part of an intimate team operating in a luxurious family orientated hotel. You will have the opportunity to develop your skills under the guidance of the Front Office Manager. This is a great opportunity to grow & develop a career.

Assistant Front Office Manager role is to ensure the smooth and efficient running of the Front Office department in the absence of the Front Office Manager and its team by directing and managing all operations and employees to obtain the highest quality of service to provide efficient, prompt, courteous, trouble free and proactive service to customers ensuring all the Hotels guest’s requests are met at all times by offering excellent customer service while maximising revenue.

Duties

  • Efficiently and effectively control front office departmental operations by driving standards and ensuring they are maintained across the department
  • Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them.
  • To help establish, implement and maintain all policies and procedures for reception, which are required to oversee the smooth running of the front office department on a day-to-day basis
  • To check-in guests and communicate our services and facilities to guests as required, deal with guests queries on bills or to deal with guests complaints as required
  • Creation and implementation of business process documents, training procedures, policies and materials to continue to develop the Front Office operations
  • Seamlessly integrate front office operation with other departments by ensuring there are efficient procedures in operation to maintain excellent communication with the Hotel team and effective liaison between front office staff with other departments (e.g. housekeeping, reservations, food and beverage) is in place.
  • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously while check-in procedures are strictly adhered to and correct details are obtained from each guest.
  • To complete a weekly rota ensuring adequate coverage, effective holiday control and cost effective wages in line with projected business.
  • Contribute to the strategic running of the hotel.

Requirements

  • Qualification in Hotel Management or similar a clear advantage although not required.
  • A minimum of 2 years’ experience in a supervisory or senior capacity in a busy hotel with a strong background in Front Office systems.
  • A strong working knowledge of HotSoft or relevant PMS systems
  • Excellent written and spoken levels of English
  • Will have a natural, hands-on approach in ensuring that exceptional customer service is delivered to all guests at all times
  • Effective communicator with excellent attention to detail that will always seek to improve the property and posses “can do” approach
  • A warm, friendly and approachable personality when dealing with fellow staff and guests with high standard of personal presentation.
  • Excellent management, leadership, organisation, time management and development skills with ability to oversee & delegate work to others
  • Ability to work on own initiative, as well as being capable of working as part of a team and lead a team.
  • Enjoy working in a busy environment, ability to work well under pressure, be able to both delegate and prioritise situations with good organizational, multitasking abilities and problem-solving skills (for employee conflict, customer complaints etc.)
  • Proactive disposition – anticipation of challenges and mitigation of risks
  • Great communication skills – ability to clearly communicate with guests, management and staff across a variety of nationalities and experience levels

For more details on this great position contact Jenny in confidence or apply through the link.



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