Director Of Rooms

in

Permanent

Galway

Posted 22 September, 2022

Career Vision Recruiters are currently looking for a Director of Rooms for a 5 Star Property in Galway. Director of Rooms controls the activities of the Front Desk, Accommodation, Switchboard, Guest Relations, Guest Services, Laundry and Spa. Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved. The Director of Rooms also works closely with Sales and the Revenue Manager to enhance the Hotel occupancy levels and rates.

Job Requirements

We are looking for an individual who has strong leadership and interpersonal skills, is able to prioritise and adapt to the changing needs of the operation, and has a solid work ethic, good business acumen and a passion for service.

Applicants are required to have five to seven years’ experience with diversity of Operations management positions. A demonstrable progression through the Rooms Division. A college degree preferably specialising in hotel management or business administration, or equivalent experience is required.

Some key responsibilities include

Guest Experience & People

  • Establish a loyal and well-maintained relationship with guests.
  • Handle any guest comments and ensure appropriate follow up takes place and is communicated to the relevant departments.
  • Support the Housekeeping and Engineering teams in ensuring our facilities are well maintained.
  • Coordinate with all relevant departments so that guest requests are acted upon
  • Brief General Manager/ Director of Operations on all VIP guests.
  • Support the overnight team in relation to standards with a focus on Health & Safety and cover any shifts necessary
  • Guide, develop and manage the performance of all departmental heads within your Division, and ensure they meet standards required.
  • Work with HR and the Director of Operations to select, lead and develop a successful and inspiring team of high potential employees and manage their performance and progress, ensuring regular reviews are conducted.
  • Manage clear communication within the Division and conduct regular training sessions as well as team meetings within and across other departments.

Revenue, Health and Safety

  • Be a key driver in the hotel up-selling programme and incremental revenue programme and ensure training is conducted for all new recruits in a timely manner.
  • Set and achieve goals for your division and contribute to achievement of hotel long and short-term goals.
  • Responsible for sending employees in your division to any mandatory Health & Safety Training
  • Maintain appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture of all departmental employees.
  • Ensure that reasonable care is taken for the health and safety of yourself, your colleagues, customers and any third party service providers on the premises at all times.
  • Participate in fire drills and any other health and safety training as required by the company and / or the law.
  • Assist in the implementation and operation of an efficient preventative maintenance program whilst having minimum impact on room availability and customer service.

For more details on this exciting position please feel free to contact Jenny at Career Vision Recruiters or apply through the link in confidence



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