Duty Manager

in

Permanent

Dublin

Posted 12 December, 2022

Career Vision Recruiters have an exciting opportunity for an enthusiastic, customer-focused individual to join our team as a Duty Manager. You will ensure that a consistent high standard and quality of service always exist with a specific focus on both Food and Beverage and Front of House with a knowledge of Opera.

Duties

  • To oversee departmental operations, including service efficiency, customer care standards, property maintenance and cleanliness
  • To ensure that all staff conduct themselves in accordance to the Standard Operating Procedure (SOP) manual and hotel policy
  • Ability to direct the team in all operational departments in their day-to-day duties
  • Assist in the smooth running of Front of House operations in the hotel
  • To maintain control over the cash on the premises (floats, cash registers, the back safe)
  • To handle any complaints that may arise ensuring that each complaint is handled in a professional manner that complies with the hotel policy
  • Ensure quality and standards are met consistently throughout all departments
  • Anticipate guest needs, and proactively manage their expectations.
  • To ensure that the food and beverage department is operating within the food and hygiene regulations (HACCP)
  • To log any accidents or incidents that may occur to patrons or employees of the hotel in the Duty Managers hand over diary and accident / incident report forms
  • To assist the senior management team to assess and improve hotel processes and procedures

Requirements

  • Previous experience as a Duty Manager or F&B Supervisor (Minimum of 2 years)
  • Possess excellent customer service skills.
  • Be passionate about the hospitality industry
  • Excellent communication & organisational skills
  • Be a team player
  • Available for evening and weekend work

For more details on the role please feel free to contact Sandra in confidence.



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