Duty Manager
in
Full Time
Kildare
Posted 20 January, 2023
Career Vision Recruiters have an exciting opportunity for an enthusiastic, customer-focused individual to join our team as a Duty Manager to join the team at The Club at Goffs, working alongside celebrity chef and restauranteur duo Derry and Sallyanne Clarke. You will ensure that a consistent high standard and quality of service always exist with a specific focus on both Food and Beverage and Front of House with a knowledge of Hotsoft.
Duties
- To oversee departmental operations, including service efficiency, customer care standards, property maintenance and cleanliness
- To ensure that all staff conduct themselves in accordance to the Standard Operating Procedure (SOP) manual and hotel policy
- Ability to direct the team in all operational departments in their day-to-day duties
- Assist in the smooth running of Front of House operations in the hotel
- To maintain control over the cash on the premises (floats, cash registers, the back safe)
- To handle any complaints that may arise ensuring that each complaint is handled in a professional manner that complies with the hotel policy
- Ensure quality and standards are met consistently throughout all departments
- Anticipate guest needs, and proactively manage their expectations.
- To ensure that the food and beverage department is operating within the food and hygiene regulations (HACCP)
- To log any accidents or incidents that may occur to patrons or employees of the hotel in the Duty Managers hand over diary and accident / incident report forms
- To assist the senior management team to assess and improve hotel processes and procedures
Requirements
- Previous experience as a Duty Manager or F&B Supervisor (Minimum of 2 years)
- Possess excellent customer service skills.
- Be passionate about the hospitality industry
- Excellent communication & organisational skills
- Be a team player
- Available for evening and weekend work
For more details on the role please feel free to contact Sandra in confidence on.
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