Front Office Manager

in

Full Time

Westmeath

Posted 25 January, 2023

Career Vision Recruiters are recruiting for an experienced Front Office Manager. The Front Office Manager is responsible for managing all aspects of the department’s operational function. The Front Office Manager will maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organisational values.

Front Office Manager key responsibilities:

  • Manage the Front Office operation, ensuring delivery of exceptional guest service from, Reception and Nights Operations.
  • Assist with the development and achievement of sales targets in line with annual budget.
  • Ensure adequate resource planning and effective recruitment of front office team members.
  • Set and review departmental objectives for the team and provide continuous employee feedback through appraisal process and job chats.
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
  • Ensure prompt resolution of customer complaints.
  • Identify, communicate and action all sales leads.
  • Maximise sales through up-selling, using incentives and promotions.
  • Ensure awareness and compliance with all Health & Safety work practices.
  • Collaborate with the reservations and revenue teams to build a great guest enquiry experience.

The ideal candidate for this position:

  • Must have previous experience in a similar role and demonstrated business/ industry awareness.
  • Must be courteous and focused on providing a consistently high standard of customer service.
  • Must be standards driven and detail-orientated with the ability to organise and plan ahead.
  • Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment.

Aptitude & Attitude Criteria:

  • Have a passion for Hospitality and extreme attention to detail
  • Good organisational skills
  • Good ability to handle pressurised situations and busy periods
  • Be responsible for the flawless running of the Front of House departments by developing the team and ensuring they provide exceptional personal guest service.
  • You will ensure that departmental goals and targets are achieved whilst ensuring revenue is maximised through occupancy, room rates, and up-selling of our exquisite rooms and facilities.

Other skills that will need to be demonstrated include:

  • Strong leadership skills
  • Exceptional customer care skills
  • Empathy for your colleagues
  • Ability to work under pressure
  • Pride and attention to detail in your work
  • 2-3 year’s experience working as an Assistant Front Office Manager
  • Excellent customer service skills.
  • Ability to do Duty Manager shifts if required.
  • Strong communication, interpersonal and organisational skills.
  • Fluent English essential

If you are interested in learning more about this position please reach out to Karen directly by submitting your updated link through the link below.

Apply for job



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