Front Office Manager

in

Full Time

Dublin

Posted 26 May, 2022

We are recruiting for an experienced Front Office Manager in Dublin City. The Front Office Manager is responsible for managing all aspects of the Front Office Department’s operational function and making a contribution to the profitability of the Hotel by ensuring effective cost controls within the Front Office operation and by promoting Hotel services to guests. The Front Office Manager will also maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organisational values.

Front Office Manager key responsibilities:

  • Manage the Front Office operation, ensuring delivery of exceptional guest service from each area, Reception, Car Park and Nights Operations.
  • Assist with the development and achievement of sales targets in line with annual budget.
  • Ensure adequate resource planning and effective recruitment of front office team members.
  • Set and review departmental objectives for the team and provide continuous employee feedback through appraisal process and job chats.
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • Ensure prompt resolution of customer complaints.
  • Identify, communicate and action all sales leads.
  • Maximise sales through up-selling, using incentives and promotions.
  • Ensure awareness and compliance with all Health & Safety work practices.
  • Ensure support of the organisational core values at all times.
  • Collaborate with the reservations and revenue teams to build a great guest enquiry experience

The ideal candidate for this position:

  • Must have previous experience in a similar role and demonstrated business/ industry awareness.
  • Must be courteous and focused on providing a consistently high standard of customer service.
  • Must be standards driven and detail-orientated with the ability to organise and plan ahead.
  • Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment.
  • Must have previous experience with Fidelio/Opera.

Aptitude & Attitude Criteria:

  • Have a passion for Hospitality and extreme attention to detail
  • Good organisational skills
  • Good ability to handle pressurised situations and busy periods
  • Flexible, Innovative and Adaptable
  • Be responsible for the flawless running of the Front of House departments by developing the team and ensuring they provide exceptional personal guest service.
  • You will ensure that departmental goals and targets are achieved whilst ensuring revenue is maximised through occupancy, room rates, and up-selling of our exquisite rooms and facilities.
  • Other skills that will need to be demonstrated include:
  • Strong leadership skills
  • Exceptional customer care skills
  • Empathy for your colleagues
  • Ability to work under pressure
  • Pride and attention to detail in your work
  • The finest personal presentation
  • Distinctive, professional and warm personality
  • Confidence & professionalism in dealing with high profile clients
  • Ability to speak an additional language preferred
  • Collaboration with Revenue department
  • 2-3 year’s experience working as an Assistant Front Office Manager Excellent customer service skills.
  • Opera experience essential.
  • Ability to do Duty Manager shifts.
  • Excellent Team Player.
  • Strong communication, interpersonal and organisational skills.
  • Fluent English essential

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