Front Office Supervisor

in

Full Time

Dublin

Posted 15 November, 2022

Career Vision Recruiters are currently looking for an experienced Front Office Supervisor to join a well know 4* Hotel in South Dublin. You will be required to maintain the smooth and efficient running of Reception ensuring that all guests both on the phone and in person are treated to a 4 Star service.

Role Specific Duties:

  • To actively promote all aspects of the Hotel.
  • To communicate with guests and clients and ensure that all requirements and requests are carried out to Company standards.
  • To ensure smooth operation of the shift, ensuring all company standards are met.
  • Responsible for the correct handling and charging of all daily business accounts.
  • To have total product knowledge of all the Hotel services and facilities.
  • To action all enquiries, taken by telephone or in person, promptly and maintain a high standard of customer service whilst doing so.
  • To answer the switchboard in a warm and friendly manner and to take messages when required.
  • To liaise with housekeeping with reference to the allocation of rooms.
  • To ensure that all floats are maintained to the appropriate levels.
  • To make reservations when required and to maximise room revenue at peak times and offer best rates possible at low times and up-sell where possible.
  • Assist in efficiently and effectively controlling front office departmental operations.
  • Work with the management team to always ensure strong morale amongst the team.
  • To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Company policy.
  • To ensure that the front desk is adequately always staffed and to anticipate the need for additional cover particularly during busy periods.
  • To familiarise departmental staff with sales and promotional principles and to promote all outlets in the hotel.
  • To communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP’s and allocations.
  • To carry out our customer relations policy ensuring that we always maintain 4 Star standards

The ideal candidate will have previous experience preferably gained within a hotel environment and possess excellent communication and organisational skills with the ability to work on your own initiative. Proficient computer skills are required. Knowledge of Hotsoft Reservations System would be an advantage.

For more details on this amazing role please feel free to reach out to Sandra in confidence or apply through the link.



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