Guest Relations Manager

in

Full Time

Dublin

Posted 2 November, 2022

Career Vision Recruiters are currently recruiting for a Guest Relations Manager. As Guest Relations Manager you will be required to ensure guest satisfaction both pro-actively and reactively, to make visitors feel welcome and to ensure their satisfaction by exceeding their expectations at every opportunity

Responsibilities:

  • Responsible for developing and maintaining the acknowledgement of our Top VIP guests and all guests visiting the property.
  • Ensure all departments are aware of all VIPs’ needs prior to arrival in order to ensure unique, memorable and personal experiences. Create loyal versus satisfied guests.
  • Responsible for training and continuously energizing the Guest Relations process throughout the Front of House.
  • Monitor quality assurance by amalgamating all guest feedback and implement strategies to improve the overall hotel results.

The Ideal candidate will possess:

  • A professional image and personality exuding confidence and leadership skills
  • Ability to focus attention on detail
  • Ability to prioritize and follow-up
  • Ability to take initiative and work productively
  • Ability to maintain confidentiality and security of all guests and general hotel information
  • Ability to go the extra mile to provide the extra attention in order to satisfy guests individual needs and wants
  • Ability to motivate staff and follow up with direction where needed
  • Ability to remain calm and courteous with demanding/difficult situations
  • Other duties as required

Benefits:

  • Competitive Salary
  • Contribution towards a Pension Scheme
  • 3 days sick leave pay per year
  • Additional leave in line with service after two years of service
  • Subsided proportion of wages during Maternity Leave after two years of service
  • Monthly contribution towards employee’s Health and Wellbeing after two years of service
  • Complimentary employee bus service to and from Bray Dart station daily
  • Learning and Development with opportunities for career progression
  • Employee Hotel Discounts
  • Complimentary Car Parking
  • Meals while on duty
  • Employee Recognition Awards
  • Uniform provided and laundered

If you feel you have the required skills and would like to be considered for this role, please submit your details to Karen’s attention through the link below.



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