Career Vision Recruiters is delighted to invite applicants for the position of Assistant Front Office Manager. Fantastic opportunity to not only lead a five-star luxury Front Office but also a world leading International Brand. Exposure to other departments and initiatives that will support your overall development as a hospitality professional.

Reporting to the Front Office Manager, you will lead and support a great team to ensure guests receive a warm and efficient welcome for every stay.

Responsibilities will include:

• Championing the Hotels core values, supporting the culture and working within a highly motivated and successful team.
• Assist with the planning & operation of the Front Desk.
• Assist with the preparation, implementation and training of SOP’s and Standards.
• Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
• Ensure that reservations & requests are dealt with in an efficient manner, delivering a high level of guest care.
• Ensure a high level of customer service is achieved in the department.
• Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability.
• Management of our brand standards and championing brand initiatives among the Front Office team.
• Upsell and promote hotel amenities.
• Promote the Hotel, it’s outlets and local activities to all guests.
• Ensure filing & administration in the department is in order.
• Recruitment & training of new team members.

Qualifications / Experience required to do the job:

• Previous experience in a similar role is preferred.
• Brand experience would be an advantage.
• Working knowledge of Front Office Systems, preferably Opera/ Envision is essential.
• Excellent written and spoken levels of English.
• Previous experience in a similar sized property.
• Excellent interpersonal skills.
• Excellent organizational and communication skills.

An excellent opportunity not to be missed! Please submit your updated CV to Stuart’s attention through the link below!