• Attend and actively participate in Management and Heads of Department meetings.
• Communicate relevant information effectively and professionally to all departments to ensure alignment and consistency.
• Monitor and maintain the exterior presentation of the hotel daily, ensuring all areas reflect the property’s standards.
• Ensure that all control systems and operational procedures are adhered to at all times.
• Conduct thorough and detailed shift handovers with fellow Assistant Managers and the Night Team to ensure seamless continuity of service and operations.
• Deliver efficient, warm, and professional service to all guests.
• Respond to guest queries and complaints with empathy and professionalism.
• Foster a positive atmosphere for both guests and colleagues.
• Adhere to all health, safety, and environmental protocols in the hotel.
• Participate in relevant training programs to support personal and professional development.

Qualifications and Skills:

• Previous experience in a supervisory or management role in a similar hotel environment in either Reception, Food and Beverage and Accommodation departments.
• Strong leadership and team management capabilities.
• Excellent interpersonal, customer service, and communication skills.
• Ability to manage guest complaints with professionalism and tact.
• Familiarity with health and safety legislation and hotel standards.
• Proficiency in Opera PMS is essential.
• High personal grooming and presentation standards.

If you would like to learn more about this role, please send your updated CV to Karens attention through the link provided.