Our client, a well-established hotel operation, is currently seeking an experienced and driven Deputy General Manager to support the overall running of the property. This is a key leadership role, working closely with the General Manager to ensure the smooth day-to-day operation of all departments while delivering exceptional guest experiences and strong commercial results.

This position offers a balance of strategic involvement and hands-on operational leadership within a fast-paced hospitality environment.

The Role

• Take responsibility for the daily management of all hotel departments
• Collaborate with Heads of Department to enhance performance, efficiency, and service standards
• Oversee the successful delivery of large-scale events and functions
• Carry out regular operational reviews and implement continuous improvements
• Participate in Duty Management as required
• Provide guidance, coaching, and mentorship to departmental leaders
• Support recruitment, onboarding, training, and performance management processes
• Ensure adherence to company HR policies and best practices
• Promote clear communication and collaboration across all teams
• Assist in driving revenue growth and achieving profitability targets
• Monitor labour costs, stock levels, and overall cost control measures
• Contribute to budgeting, forecasting, and financial planning
• Encourage a proactive upselling culture across the business
• Work alongside Sales & Marketing to identify and maximise revenue opportunities
• Uphold high standards of guest care and service delivery
• Monitor guest feedback and online reviews, responding where appropriate
• Resolve guest issues promptly and professionally

About You

• Proven experience in a senior management role within the hotel sector
• Strong understanding of financial performance and commercial strategy
• Demonstrated ability to lead, motivate, and develop teams
• Excellent organisational and interpersonal skills
• Comfortable operating in a dynamic, high-volume environment
• A proactive, hands-on approach with strong problem-solving ability

An excellent opportunity not to be missed!! Please reach out to Karen to learn more by submitting your updated CV through the link provided!