Our client, a well-established 4-star hotel property, is seeking an experienced and commercially focused Operations Manager to join their senior leadership team. This is an excellent opportunity for a driven hospitality professional with a proven background in hotel operations, team leadership, and delivering exceptional guest experiences.

The ideal candidate will bring strong Irish hospitality experience within a similar 4-star property and a demonstrable track record of achieving operational targets, managing labour costs, and controlling departmental budgets.

***Accommodation options available***

The Opportunity

Reporting directly to the General Manager, the Operations Manager will play a pivotal role in the day-to-day leadership of the hotel, ensuring all departments operate seamlessly while maintaining the highest standards of guest service, operational efficiency, and commercial performance.

You will work collaboratively across all departments, leading by example to create an exceptional guest experience while supporting revenue growth, operational excellence, and staff development.

Key Responsibilities

• Oversee the daily operations of all hotel departments, ensuring smooth and efficient delivery of service across the property.
• Develop and implement strategies that enhance the guest journey and consistently exceed expectations.
• Work closely with department heads to ensure all operations run effectively and collaboratively.
• Drive performance through strong leadership, accountability, and effective communication.
• Monitor and manage labour costs, payroll percentages, operational budgets, and overhead expenditure to meet financial targets.
• Lead daily operational meetings to ensure departments are aligned, standards are maintained, and priorities are communicated.
• Maintain a thorough knowledge of hotel operations including room rates, hotel policies, VIP guests, events, availability, and promotions.
• Review guest feedback, ensuring issues are actioned and service standards continually improve.
• Oversee procurement, purchasing, stock control, and supplier relationships to ensure quality, value, and operational efficiency.
• Support staffing plans, recruitment, training, and employee development in partnership with department heads and HR.
• Review employee performance, presentation, and conduct to maintain exceptional standards across the hotel.
• Monitor incident reporting, departmental requests, purchasing activity, and financial controls including accounts payable and receivable.
• Collaborate with senior leadership on commercial performance, including sales targets, pricing strategies, conversion performance, and distribution channels.
• Ensure full compliance with all legal, health & safety, and operational regulations.
• Support the execution of the hotel’s overall strategy while proactively identifying challenges and implementing practical solutions.

Candidate Profile

The successful candidate will possess:

• Previous Operations Management experience within a similar 4-star hotel property in Ireland (essential)
• A strong track record in achieving targets and successfully managing labour costs and operational budgets
• High levels of responsibility, accountability, and commercial awareness
• Strong leadership skills with the ability to motivate and develop teams
• Excellent communication, organisational, and stakeholder management skills
• A hands-on leadership style with the ability to remain calm and solutions-focused in a fast-paced environment
• A passion for delivering exceptional guest experiences and maintaining premium service standards

To discuss this opportunity in confidence or to apply, please submit your CV to Karen’s attention for consideration through the link provided