Receptionist/ Reservation Agent New Hotel Opening

in

Full Time

Kildare

Posted 30 January, 2023

Career Vision Recruiters are currently looking for energetic Receptionist/Reservation Assistant for The Club at Goffs, working alongside celebrity chef and restauranteur duo Derry and Sallyanne Clarke. We are currently seeking an enthusiastic, hardworking, and motivated individual with a positive can-do attitude, friendly personality when dealing with customers and genuinely enjoy working as part of a team.

Key Responsibilities
* Greet and welcome the guests to the Hotel and provide excellent customer service.
* Making reservations and take payments for future bookings.
* Answer any queries the guest may have on in house facilities and tourist information
* Welcoming and greeting guests in accordance with SOPs.
* Check-in and check-out guest’s accordance with company standards.
* Provide keys, show guests to room, and deliver luggage as required.
* To communicate any enquiries to the relevant department in a timely manner, ensuring that all information is correct.
* Knowledge of using HOTSOFT Reservations system – (Cash Balancing, Printing of Revenue Report, Posting of Room Charges)
* Deal with all calls and emails efficiently and effectively.
* Deal effectively with all queries relating to your shift as required.
* To respond to any telephone or email reservations enquiries and ensuring that all queries are responded to in a timely and professional manner.
* Ensuring billing is correctly carried out to the hotel standards.
* To assist other departments if required with basic tasks.
* Participate with training and coaching of team members as required.
* To be fully aware of and strictly adhere to Health and Safety, fire, and security

The ideal candidate for this position
* Experience in a similar role would be desirable
* Excellent customer care and communications skills
* Excellent command of the English language both written and oral is essential
* Highly motivated
* Must have good customer service experience.
* Be self-motivated and a team player.
* Must be prompt and reliable.
* Be available to work from 7am to 3pm or 3pm till 11pm Monday-Sunday

For more details on this exciting position please feel free to contact Sandra at Career Vision Recruiters or apply through the link in confidence.



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